If you find yourself having to talk to an angry person at the counter or over the phone, there are certain tips that you can do to help you deal with them. Angry people are usually hard to talk to because they are frustrated and they want to do something with the situation. It is much better that you give them what they want but there are times that you should step up without offending them and make things worse for both of you. Here's how.
When dealing with an angry person, it is never a good idea to level with his anger meaning never get into his anger. If he is angry, do not be angry at him nor respond with anger. It will only makes matters worse. Try to extend your patience and you will soon be able to talk to that person.
Listen carefully and learn why they are angry. Do not invalidate or belittle their feelings as it will only escalate their anger and would easily drive the conversation to a more violent road. It is much better that you acknowledge their feelings.
Drinking impairs judgment as well as the overall senses of a person. So, it is never good to argue with someone who is drunk or had too much to drink. It is much better that you wait for that someone to sober up before you can further discuss their feelings.
If you find yourself in the middle of the street where angry people are also present, try to stay calm and do not engage them in any way. Do not look at them in the eyes nor attempt to talk to them or else they will tend to become violent towards you.
When these types of people want to get out of the place, do not try to hold them off. Do not add insult to injury by preventing them from going out from their current stressor. It is much better that you try to help them move out of the situation rather than prevent them from doing so.
Never try to interrupt the angry person when they are talking. When you do this, you will only heat things up even more and will most likely be hostile towards you. Wait for them to finish talking first then you can speak your piece.
Do not try to solve an emotional issue with logical reasoning. If you put an emotion into a logical issue it will only confuse them and would most likely be frustrated even more. Example, if you try to tell someone that what he is doing is wrong because it is not acceptable to society will only escalate his anger even more.
When dealing with an angry person, it is never a good idea to level with his anger meaning never get into his anger. If he is angry, do not be angry at him nor respond with anger. It will only makes matters worse. Try to extend your patience and you will soon be able to talk to that person.
Listen carefully and learn why they are angry. Do not invalidate or belittle their feelings as it will only escalate their anger and would easily drive the conversation to a more violent road. It is much better that you acknowledge their feelings.
Drinking impairs judgment as well as the overall senses of a person. So, it is never good to argue with someone who is drunk or had too much to drink. It is much better that you wait for that someone to sober up before you can further discuss their feelings.
If you find yourself in the middle of the street where angry people are also present, try to stay calm and do not engage them in any way. Do not look at them in the eyes nor attempt to talk to them or else they will tend to become violent towards you.
When these types of people want to get out of the place, do not try to hold them off. Do not add insult to injury by preventing them from going out from their current stressor. It is much better that you try to help them move out of the situation rather than prevent them from doing so.
Never try to interrupt the angry person when they are talking. When you do this, you will only heat things up even more and will most likely be hostile towards you. Wait for them to finish talking first then you can speak your piece.
Do not try to solve an emotional issue with logical reasoning. If you put an emotion into a logical issue it will only confuse them and would most likely be frustrated even more. Example, if you try to tell someone that what he is doing is wrong because it is not acceptable to society will only escalate his anger even more.
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